Job Title: Customer Support Executive – Non-Voice Process
Company: Wipro
Job Location: Hyderabad, Telangana, India
Job Type: Full-time
Job Description:
Wipro, a leading global information technology company, is conducting a Mega Walk-in Drive on 14th June – 15th June for the position of Customer Support Executive in the Non-Voice Process. We are seeking enthusiastic and motivated individuals to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service through written and verbal communication channels.
Responsibilities:
- Communicate effectively with customers through written correspondence, such as emails, chat, and other digital platforms.
- Provide assistance and resolve customer inquiries related to online payments applications, online transactions, credit cards, debit cards, and online frauds.
- Possess good knowledge of MS Office applications, including Excel and Word.
- Demonstrate proficiency in navigating the internet and using online resources efficiently.
- Maintain a high level of accuracy and attention to detail in all customer interactions.
- Collaborate with team members to ensure timely resolution of customer issues.
- Follow company policies and procedures while adhering to quality standards.
- Maintain a positive and professional attitude while delivering excellent customer service.
- Adapt to a fast-paced and dynamic work environment.
Qualifications:
- Graduates with a strong educational background.
- Freshers are welcome to apply; no prior experience required.
- Excellent communication skills in written and verbal English.
- Proficient in MS Office applications, particularly Excel and Word.
- Familiarity with internet usage and online payment applications.
- Knowledge of online transactions, credit cards, debit cards, and online frauds.
- Must be fluent in at least one of the following languages: Bengali, Gujarati, Malayalam, Tamil, Kannada, Marathi, Arabic, Urdu.
- Strong problem-solving skills and ability to think analytically.
- Attention to detail and accuracy in handling customer information.
Working Conditions:
- Five working days a week with two rotational days off.
- Must be flexible to work from the office (WFO).
- Should be willing to work in rotational shifts, including night shifts.
Interview Details:
Interested candidates can directly walk-in for an interview at the following venue between 10 AM and 1 PM on 14th June – 15th June:
Venue: WIPRO Gachibowli Campus, Gate no-1 (Vendor gate), ISB Road, Nanakaramguda, Hyderabad, Telangana, 500032
Documents Required:
- Updated Resume
- Recent passport-size photograph (taken within the last 6 months)
- Original government ID proof and a photocopy
- Photocopy of the 2nd dose vaccination certificate
- Please mention “HR UDAY” on your resume while attending the interview.
Join our team at Wipro and embark on an exciting career in customer support. We offer competitive compensation and growth opportunities within a vibrant work environment. Don’t miss this chance to be a part of our dynamic team.
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