Wipro, a leading global information technology, consulting, and business process services company, harnesses the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies. Our mission is to help clients adapt to the digital world and achieve success.
We are seeking fresh graduates with excellent communication skills and strong technical knowledge in troubleshooting base operating system issues for the role of System Engineer.
Job Designation: System Engineer
Salary: 4 LPA – 6 LPA
Qualification: Any Graduate
Experience: Freshers / 0 – 2 years
Skill Set:
- Proficient in programming languages such as C, C++, Java, and Python.
- Strong technical knowledge in troubleshooting base operating system issues.
- Good understanding of operating systems and system applications.
- Familiarity with Software Development Life Cycle (SDLC) and software testing.
- Proficient in MS Office applications (Word, Excel, Outlook, etc.).
- Knowledgeable in quality and process management.
- Excellent customer handling skills.
- Eager to learn new technologies.
- Ability to empathize, pacify, and handle irate customers with exceptional communication skills.
- Strong logical reasoning and analytical skills.
- Excellent written and verbal communication skills.
Job Description:
- Troubleshooting issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications over remote support.
- Answering incoming calls and responding to customer emails in a timely manner.
- Managing and resolving customer complaints.
- Identifying and escalating issues to supervisors when needed.
- Providing product and service information to customers.
- Researching required information using available resources and offering solutions to customers.
- Documenting all call information according to standard operating procedures.
- Recognizing and alerting the management team of trends in customer calls.
- Creating Standard Operating Procedures (SOPs) for new issues and resolutions provided.
- Completing call logs and reports.
Location: Mumbai, Maharashtra, India
Join Wipro and be part of a dynamic team that helps drive technological innovation and customer success worldwide.