Microsoft is hiring for the role of Business Program Manager (WFH)

Join Microsoft as a Business Program Manager!

Responsibilities:

Supplier Governance

• Oversee governance for outsourced work on behalf of Microsoft.
• Implement standardization of supplier processes.
• Monitor and analyze supplier performance, controls, and metrics.

Process Design and Execution

• Design and define business outcomes for simple processes or parts of a process.
• Conduct research and investigations to assess process performance.
• Align processes with yearly goals and industry standards.
• Ensure compliance and optimize stakeholder experience.
• Provide data, research, and assessment results to manager and team.
• Collaborate with stakeholders to drive process outcomes.
• Identify and resolve challenges with business partners by compiling information on pain points.

Process Maintenance and Optimization

• Monitor and evaluate processes, measuring metrics to ensure expected performance.
• Conduct data analysis to support processes and identify opportunities for improvement.
• Facilitate benchmarking and interpret key performance indicators (KPIs).
• Communicate findings to maintain continuous feedback loops across stakeholders.
• Suggest process-level improvements to increase efficiency and effectiveness.
• Build a business case for change and facilitate process-level change management efforts.
• Understand business readiness, timing, stakeholder impact, and incorporate these into process improvements.

Requirements:

• Bachelor’s Degree in Business Administration, Operations, Finance Management, or a related field.
• 2+ years of work experience in project management, process management, and process improvement.
• Ability to meet Microsoft, customer, and/or government security screening requirements.

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