Join Genpact, where innovation meets curiosity, and where you can unleash your potential by continuously learning and exploring new possibilities. We are seeking individuals who are eager to experiment, seize opportunities, and push the boundaries to help turn our vision into reality. As you contribute to building a better world with us, we’ll empower you to expand your own intellectual horizons.
We are currently inviting applications for the position of Software Consultant – L1 Support Engineer.
Job Title: Application Support Engineer
Qualification: Bachelor’s Degree
Experience: Freshers
Skill Set:
- Strong programming knowledge in C#, .NET, ASP.NET.
- Familiarity with XML/HTML and agile methodologies.
- Understanding of the Software Development Life Cycle (SDLC).
- Proficient customer support skills.
- Technical proficiency and troubleshooting abilities.
- Competence in MS Office applications.
- Excellent verbal and written communication skills in English.
Job Description:
As part of the Research L1 Support team, you will play a critical role in assisting users with the Methode application by resolving or escalating their issues. This is an L1 support position offering 24×6 coverage to Research users worldwide.
Your responsibilities will include resolving user queries related to Methode, liaising with relevant teams for issue escalation when necessary, and acting as a communication bridge between research users and IT. Additionally, you will collaborate with the Level 2 support and development teams to identify and address any issues related to Methode, and to propose workarounds.
Key tasks include:
- Addressing problems immediately when possible.
- Escalating unresolved issues to the L2 Teams.
- Directing analyst teams to appropriate resources for training or content migration as needed.
- Logging defects and product enhancement requests using JIRA and QC tools.
Location: Noida, India
This is an excellent opportunity for fresh graduates to launch their careers in a dynamic and supportive environment. Join us and be part of a team that values innovation, collaboration, and continuous learning.
Click Here To Apply Now