Exciting Career Opportunity: System Engineer – L1 at Wipro in Chandigarh!
Are you looking for a challenging yet rewarding IT career? Wipro Limited is hiring a System Engineer – L1 in Chandigarh, India. This is your chance to work with a global leader in technology services and consulting. If you have strong technical skills and a passion for problem-solving, this role is perfect for you!
Job Details
- Job Title: System Engineer – L1
- Company: Wipro Limited
- Location: Chandigarh, India
- Requisition ID: 47699
- Employment Type: Full-Time
- Industry: Information Technology & Services
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Roles & Responsibilities
As a System Engineer – L1, you will:
✔ Provide technical support by troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. ✔ Answer incoming calls and respond to customer emails efficiently. ✔ Manage and resolve customer complaints professionally. ✔ Identify and escalate critical issues to supervisors. ✔ Offer product and service information to customers. ✔ Use available resources to research and resolve technical issues. ✔ Route calls and tickets to appropriate departments for better resolution. ✔ Maintain accurate call logs and reports. ✔ Create SOPs for new issues and resolutions. ✔ Recognize and document trends in customer queries and report them to the management team.
Required Skills & Qualifications
Education & Experience:
📄 Minimum 1 year of experience in a technical support role. 📄 Proficiency in troubleshooting operating systems and IT applications. 📄 Strong knowledge of customer service protocols.
Technical & Soft Skills:
💻 Excellent communication skills to empathize with customers. 💻 Ability to handle irate customers professionally. 💻 Eager to learn and adapt to new technologies. 💻 Strong troubleshooting experience with remote support tools.
Why Join Wipro?
🚀 Work with a global leader in technology and consulting. 🚀 Gain hands-on experience in cutting-edge IT solutions. 🚀 Be a part of a company that values innovation and continuous learning. 🚀 Work in an inclusive, supportive, and collaborative environment. 🚀 Unlock career growth and future-ready opportunities.
How to Apply?
Click Here To Apply Now
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