Grow Your Career as a Customer Success Account Manager at Adobe
Are you passionate about helping customers achieve success through cutting-edge technology? Adobe is looking for a Customer Success Account Manager to join its team and deliver incredible value to Small and Medium Businesses (SMBs) across North America.
As a Customer Success Account Manager, you will engage with customers to ensure they gain maximum value from Adobe’s powerful suite of Digital Media products. From Creative Cloud to Adobe Sign and Frame.io, you’ll lead value-led conversations and help clients expand their usage effectively.
What You’ll Do:
Develop a deep understanding of Adobe’s Digital Media solutions
Establish and nurture value-based relationships with SMB clients
Prioritize accounts with high buying potential to drive up-sell and cross-sell opportunities
Execute follow-ups on marketing-qualified leads within defined SLAs
Research accounts using tools like LinkedIn and ZoomInfo to identify growth opportunities
Maintain and update opportunity pipelines with accuracy
Collaborate with solution specialists to expand adoption of new Adobe services
Assist with customer queries related to Creative Cloud subscriptions in coordination with internal teams
Adobe believes in empowering creativity, and your role will directly support that mission by enabling customers to do more with Adobe’s tools.
Who You Are:
Someone with a consultative mindset and relationship-building skills
Experienced in customer engagement, preferably in a tech/SaaS company
Familiar with sales and pipeline management processes
Excellent in written and verbal communication
Comfortable working independently and collaboratively in a fast-paced environment
Why Join Adobe?
At Adobe, innovation thrives on diversity. You’ll find yourself among a team that values fresh perspectives, equal opportunities, and groundbreaking ideas. Adobe’s culture fosters creativity, inclusion, and empowerment—because that’s how real change happens.
Additionally, Adobe ensures accessibility for all applicants. If you require accommodation during the hiring process, Adobe will support your needs.
This is your chance to join a company shaping the digital future. If you enjoy connecting with customers, analyzing opportunities, and driving success, then the Customer Success Account Manager role is for you.