Akasa Air seeking Freshers for Customer Service Executives

Job Description: Customer Service Officers/Executives/Sr Executives/Supervisors

Akasa Air is inviting applications from fresher graduates with good communication skills and organizational skills for the positions of Customer Service Officers/Executives/Sr Executives/Supervisors. The ideal candidates will be responsible for various tasks such as check-in, reservations, ticketing, special category passenger handling, and boarding gate functions under the supervision of Duty Officers/Duty Managers.

Qualifications:

• Bachelor’s degree

Experience:

• Freshers / 0-2 years

Skill Set:

• Excellent written and verbal communication skills.
• Good organizational skills and problem-solving skills.
• Ability to communicate clearly with customers.
• Demonstrate patience and understanding.
• Proficient in MS Office and basic computer operations.

Job Responsibilities:

• Accepting reservations and issuing tickets at airport ticketing counters.
• Greeting customers with a smile and assisting with check-in or queries.
• Ensuring prompt action on all communication, operational, or administrative tasks.
• Checking customers’ identity, baggage, and recording all weights and items to be put on the aircraft correctly.
• Profiling customers at check-in, briefing them on DG regulations and security banned articles in checked or hand baggage.
• Accepting registered baggage, checking for visible damage, and getting LRT (Lost and Found) signed. Informing customers about liability and charging excess baggage fees if applicable.
• Making boarding announcements, updating Flight Information Display Systems (FIDs), attending customer queries, and reconciling checked-in passengers at the boarding gates.
• Coordinating for connecting customers, their location, and taking advice/instruction from red cap, duty manager if a flight has to be delayed to accept them.
• Strict adherence to company policies, maintaining proper grooming at all times, and not being under the influence of alcohol or banned substances.
• Ensuring adherence to policies and procedures as laid down in the GOM (Ground Operations Manual).
• Effectively using ramp equipment, guiding blue-collar teams for quick turnaround of aircraft.
• Carrying out gate boarding functions such as zone-wise boarding, BGR (Boarding Gate Reader) usage, and manual boarding in case of systems downtime.
• Ensuring secure, safe, and punctual handling of customers, baggage, and crew, as applicable, by organizing and controlling terminal operations.
• Responsible for reporting occurrences, events, violations, and acts that may affect safety, security, and company reputation to superiors.
• Following procedures for the carriage of arms and ammunition, HUM (Human Remains), DGR (Dangerous Goods Regulations), etc.

Location: Pan India
Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

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