Amazon Fresher Recruitment of Customer Service Associate

Job Title: Customer Service Associate

Company: Amazon

Location: Hyderabad, India

Job Type: Full-Time

Experience Level: Entry Level

Job Description:

As a Customer Service Associate at Amazon, your primary responsibility is to provide exceptional customer service by resolving queries, preventing issues, and ensuring customer satisfaction. You will be the first point of contact for customers, interacting with them through phone, chat, and email channels.

Key Responsibilities:

• Respond to customer inquiries and provide support in a professional and timely manner.
• Deliver excellent customer service by understanding customer needs and resolving issues effectively.
• Communicate with customers in English, both in written and oral forms, ensuring clarity and accuracy.
• Utilize computer systems and tools to provide accurate and efficient assistance to customers.
• Adapt to changing situations and embrace continuous learning to stay updated with Amazon’s products and services.
• Multitask in a high-energy environment, managing multiple customer interactions simultaneously.
• Demonstrate strong analytical and problem-solving skills to address customer concerns.
• Work collaboratively with team members to achieve individual and team goals.

Requirements:

• Graduation in any field.
• Strong communication skills in English, both written and oral.
• Proficiency in working with computers and basic software applications.
• Customer-focused mindset with a friendly and empathetic approach.
• Ability to learn quickly and adapt to changes in processes and procedures.
• Detail-oriented with excellent organizational skills.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Medical insurance coverage.
• Internet allowance of 1250 INR per month.
• Sodexo – Zeta meal allowance of 1100 INR per month.
• Overtime and night shift allowances.
• Comprehensive training and equipment package provided.
• Opportunities for career growth and development within the company.

Please note: The application and assessment process should be completed using a laptop or desktop computer with a functioning webcam and headphones with a microphone. A stable internet connection with a minimum speed of 20Mbps is required. The full application and assessment may take approximately 3 hours to complete.

If you meet the qualifications and are ready to provide exceptional customer service as a part of the Amazon team, please apply with your updated resume and complete the assessment. We will contact you if you are shortlisted for further steps in the hiring process.

We look forward to hearing from you and potentially welcoming you to our dynamic and customer-centric work environment.

Note: This job description is intended to describe the general nature and level of work being performed by employees in this role. It is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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