Job Designation: Virtual Customer Service Associate
Company: Amazon
Location: Work From Home – Tamil Nadu, India
Qualification: Any Graduation
Experience: Freshers
About Amazon
Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service team plays a crucial role in achieving this goal. As an Amazon Customer Service Associate, you’ll be a vital part of delivering timely, accurate, and professional customer service to all Amazon customers. This role requires an action-oriented, flexible problem-solver to assist customers with expediting orders and resolving post-sales issues.
Skill Set
- Proficient in MS Office
- Familiar with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer
- Excellent written and verbal communication skills
- Ability to use a desktop computer system
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in all situations
- Ability to learn quickly and adapt to change
- Comfortable multi-tasking in a high-energy environment
- Minimum age: 18 years old
- Eligible to work in India
- Availability to work varying shifts from Monday to Sunday within the operating hours of 12 am to 12 pm
- Willingness to work rotating shifts, including early, late, overnight, weekend, and overtime as required
Job Description
At Amazon, our mission is to be Earth’s most customer-centric company, and our Customer Service team is key to achieving this goal. We provide our associates with the training needed to solve problems and deliver the exceptional support our customers love.
As an Amazon Customer Service Associate, your primary goal will be to prevent issues, resolve queries, and delight our customers. You will be the first point of contact, handling customer inquiries through phone, chat, and/or email. This includes addressing questions about orders, products, payments, and website guidance. You’ll use various tools to navigate, research, and provide effective solutions.
This role requires flexibility to work variable hours to meet customer demand. Your workweek will consist of a minimum of 5×8-hour shifts, and you may need to work national holidays. Shift patterns will vary within the operating hours of 12 am to 12 pm, from Sunday to Monday.
Benefits
Joining Amazon’s Customer Service team does not require prior customer service experience. You will receive comprehensive training and a complete equipment package. Additional benefits include:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to develop your skills
Application Process
If this role sounds like a fit for you, click the link below to start the application process. The full application, including assessments, will take approximately 3 hours. You can save your application and return to it if necessary. For the best experience, use a laptop or desktop computer.
If you are successful, we will contact you about the next steps.
Location: Work From Home – Tamil Nadu, India