Genpact Hiring Freshers for the role of Management Trainee-IT Incidents

Job Title: Management Trainee-IT Incidents

Location: Gurugram, India

Company: Genpact

Job Description:

Genpact is seeking talented and motivated graduates with excellent written and verbal communication skills to join our team as Management Trainee-IT Incidents. As a Management Trainee, you will be responsible for managing major IT incidents across various platforms and technologies within our organization. This is an entry-level position suitable for fresh graduates or individuals with relevant experience.

Responsibilities:

1. Incident Analysis and Problem Solving:

• Analyze incident trends and identify recurring incidents for proactive problem management.
• Prioritize incidents based on their impact on business operations.
• Identify root causes and implement long-term fixes and workarounds to minimize business disruptions.

2. Resource Alignment and Prioritization:

• Ensure resources are allocated effectively to address high-priority incidents.
• Assess the value and impact of different issues and prioritize them accordingly.

3. Service Restoration and Incident Management:

• Drive the restoration of impacted services within the required service levels.
• Regularly monitor the Service Now ticketing tool and handle assigned tickets.
• Provide timely notifications and updates to senior leadership.

4. Process Improvement and Operational Efficiency:

• Continuously improve the incident management process and associated procedures.
• Monitor the effectiveness of incident management and make recommendations for improvement.
• Identify operational improvement areas and propose process enhancements based on case studies.

5. Reporting and Documentation:

• Prepare daily, weekly, and monthly reports on incident management activities.
• Facilitate the transition of infrastructure operations shifts.

Requirements:

• Bachelor’s degree or equivalent qualification in a relevant field.
• Excellent written and verbal communication skills.
• Advanced knowledge of Network/Servers/Telephony/Cloud.
• Technical certifications such as MCP/CCNA/Advanced Diploma are a must.
• Working experience with Service Now or similar ticketing tools.
• ITIL Foundation certification is required.
• Strong interpersonal and teamwork skills.
• Willingness to work in a 24/7 rotational shift environment, including holidays and out-of-office hours.
• Ability to thrive in a fast-paced work environment.
• Exceptional organizational, prioritization, and multitasking skills.

At Genpact, we offer a dynamic work environment, opportunities for growth, and a chance to make a real impact in incident management. If you are passionate about IT, problem-solving, and driving operational efficiency, we invite you to join our team as a Management Trainee-IT Incidents.

Note: Please ensure stability in employment history, as frequent job changes will not be considered.

To apply, please send your updated resume and cover letter to [email protected] with the subject line “Management Trainee-IT Incidents Application”.

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