IBM Hiring Fresher Software Technical support specialist

IBM’s most groundbreaking innovation lies in its people—the IBMer. We firmly believe that by harnessing intelligence, reason, and science, we can enhance businesses, society, and humanity’s well-being. We strive to actualize the potential of an open hybrid cloud and AI strategy, positively impacting our clients and partners globally.

IBM seeks fervent recent graduates with strong UNIX/Linux proficiency and adeptness in Java diagnosis and debugging technologies for the role of Technical Support Specialist.

Job Title: Technical Support Specialist

Qualifications: Master’s Degree

Experience: Freshers/Experienced

Skills Required:

• Proficiency in diagnosing and debugging Distributed/UNIX/Linux operating systems.
• Sound expertise in Java diagnosis and debugging technologies.
• Strong software troubleshooting and diagnostics skills.
• Experience in Application and Web Server administration and implementation (including related technologies like XML, Connectors, EJB, JSP, Servlets, Security, and Web services).
• Mastery in customer support processes.
• Experience in problem analysis through problem recreation and utilizing system dumps and traces.
• Excellent communication and soft skills.
• Highly organized with the ability to perform administrative tasks and adhere to processes.

Job Description:

Technical Support Specialists at IBM serve as the bedrock of our strategic initiatives, providing industry-leading solutions for various IBM products. Their work ensures the smooth functioning of the world—keeping transportation schedules, ensuring swift financial transactions, and maintaining global safety.

Whether working on internal or client-based projects, software support is paramount for IBM’s and our clients’ success. At IBM, you’ll employ cutting-edge software tools, techniques, and collaborate with industry-leading experts to create solutions of immense value.

Roles include collaborating with System Administrators and Developers across diverse industries such as banking, commerce, insurance, social media, transportation, and government. Delivering remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, interpreting product traces and logs to solve intricate technical issues. Not only recommending problem resolutions but also communicating action plans to clients, ensuring their satisfaction with the resolution process or root cause analysis. Engineers continuously enhance their technical proficiency by improving existing/new technical support tools, procedures, examining source code, providing feedback for product improvement, creating test cases, and developing debug modules for clients. Availability to work on weekends/off-shift hours as per business demand.

LOCATION: Kochi, India

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