Infosys Freshers Walk-in Drive For Customer Service Associate

Job Description: Customer Service Associate

Infosys BPM Ltd., a subsidiary of Infosys Ltd., specializes in end-to-end outsourcing, delivering transformational benefits by reducing costs, enhancing productivity, and re-engineering processes for clients globally.

Role Overview: We are seeking dedicated and enthusiastic Freshers to join as Customer Service Associates. As a vital part of our team, you’ll be responsible for addressing customer inquiries, resolving issues, and ensuring exceptional service delivery. Walk-in interviews are scheduled for 22nd and 23rd December 2023.

Job Designation: Customer Service Associate Qualification: Graduate Experience: Freshers

Desired Skills:

• Proficiency in basic computer operations.
• Strong command of MS Office applications.
• Quick comprehension of processes and their efficient implementation.
• Flexibility to work in a 24*7 environment, including night shifts.
• Analytical problem-solving abilities to resolve customer queries independently and efficiently.
• Exceptional communication skills, both oral and written.

Job Responsibilities: As a Customer Service Associate, your primary responsibilities will include:

• Generating and pursuing new business leads.
• Preparing and delivering proposals to potential clients.
• Ensuring adherence to company regulations, health, and safety standards in all processes.
• Cultivating and nurturing relationships with internal staff, external clients, and vendors.
• Addressing inquiries promptly and courteously, providing satisfactory resolutions.

Walk-in Details:

• Date: 22nd December – 23rd December 2023
• Time: 10.00 AM – 12.00 PM
• Location: Infosys Limited Nagpur SEZ Co-Developer Plot No – 7, sector – special economic zone, Mihan notified area Nagpur, Maharashtra 441108, incubation center ground floor.

Important Note for Applicants:

• Bring 2 printed copies of your updated resume.
• Carry two photo identity proofs (PAN Card/Driving License/Voter ID Card/Passport).
• All original educational documents need to be available for verification (10th, 12th, Graduation – Sem Wise Marksheet, CMM, Provisional, and Original Degree).

Infosys BPM provides comprehensive end-to-end business process management services, catering to diverse industries globally. Our holistic approach combines IT and business solutions, empowering clients to unlock business value and effectively tackle their challenges.

This opportunity at Infosys BPM Ltd. offers a dynamic environment where your skills and dedication can contribute to delivering exceptional service and addressing client needs.