Oracle Freshers Recruitment of Systems Analyst – Support

Job Opportunity: Systems Analyst – Support at Oracle

Company: Oracle Position: Systems Analyst – Support Location: Hyderabad, Telangana, India Qualification: Bachelor’s degree Experience: Freshers / 0-2 years

About Us: Oracle is seeking dynamic and motivated individuals to join our team as Systems Analysts in the Support department. As a global technology leader, Oracle offers you the chance to work in a collaborative and innovative environment, providing world-class solutions to our customers.

Role Overview: As a Systems Analyst – Support at Oracle, you will be a vital part of our Support team. Your primary responsibility will be to deliver exceptional post-sales support to our valued customers. This role involves assisting customers with both non-technical and technical inquiries, ensuring their queries are resolved efficiently. Your expertise in customer service, DBA skills, SQL scripting, and Unix/Linux will be crucial to your success in this role.

Key Responsibilities:

• Provide exceptional support and solutions to Oracle’s customers, addressing inquiries over phone and digital channels.
• Guide and support customers throughout the product life cycle to ensure successful product utilization.
• Serve as the main link between the company and customers, offering expertise in processes, applications, and technology.
• Handle both non-technical and technical inquiries, utilizing your DBA skills, SQL scripting knowledge, and familiarity with Unix/Linux.
• Play a pivotal role in customer relationship management and provide assistance to internal Oracle employees in various customer-related scenarios.
• Collaborate with customer IT teams to resolve technical issues, prioritizing effective communication, resource utilization, and timely resolution (SQL/UNIX expertise required).
• Work under the guidance of senior engineers and sometimes independently, striving for the highest levels of customer satisfaction.
• Handle escalations and ensure the smooth resolution of problems, contributing to a positive customer experience.

Skills and Qualifications:

• Bachelor’s degree in a relevant field.
• Strong customer service and documentation skills.
• Proficiency in DBA skills and SQL scripting.
• Familiarity with Unix/Linux environments.
• Excellent analytical and communication skills.
• Self-motivated with a rapid learning ability and the capability to work independently.
• Strong organizational skills and a passion for self-directed learning.

Join us at Oracle and be a part of a team that is dedicated to making a difference. Apply now to unleash your potential and embark on a rewarding career journey with us.

Apply Now :https://careers.oracle.com/jobs/#en/sites/jobsearch/job/210366