Truelancer.com is Hiring: Chat Support Specialist
Are you passionate about providing exceptional customer service and looking for a remote opportunity? Truelancer.com is hiring a Chat Support Specialist to join our team and offer real-time support to our growing customer base. If you have excellent communication skills and a knack for solving problems, this role could be the perfect fit for you!
Key Responsibilities:
- Customer Assistance: Provide prompt, real-time support through live chat, answering inquiries, resolving issues, and offering product information to customers.
- Product Knowledge: Maintain a comprehensive understanding of our products and services to offer accurate and efficient customer assistance.
- Technical Troubleshooting: Diagnose and resolve technical issues, providing clear guidance and solutions to customers.
- Process Guidance: Assist customers with various processes, such as navigating the platform and completing transactions.
- Customer Feedback: Collect and document feedback from customers, sharing valuable insights with the team to help improve our services.
- Onboarding & Training: Assist with onboarding new customers and provide product training as needed to ensure a smooth experience.
- Issue Reporting: Document technical issues reported by customers and communicate them to the appropriate teams for resolution.
- Record Keeping: Maintain accurate records of customer interactions, issues, and resolutions to help track performance and identify trends.
Requirements:
- Experience: 1+ years in live chat support or a similar customer service role, preferably in e-commerce or a tech-related industry.
- Communication Skills: Exceptional written and verbal communication skills in English, with the ability to explain complex concepts in an easy-to-understand manner.
- Technical Proficiency: Experience with live chat software, support tools, CRM systems, and ticketing systems. Basic technical knowledge is required.
- Problem-Solving Skills: Strong analytical skills and the ability to troubleshoot and resolve issues quickly.
- Customer-Oriented: A patient, friendly attitude with a commitment to providing outstanding customer service.
- Team Collaboration: Ability to work independently while also collaborating effectively within a remote team.
- Multilingual: Proficiency in multiple languages is a plus, enhancing your ability to serve a diverse customer base.
- Adaptability: Flexibility to work varying shifts, including weekends and evenings as required.
- Typing Skills: Strong typing skills and the ability to multitask efficiently.
Additional Information:
- Job Type: Work From Home
- Working Days: 5 Days a Week
- Experience Required: 1-2 Years
- Salary: Not Disclosed
Join Truelancer.com and be part of a team that values innovation, customer satisfaction, and continuous improvement. Apply today and help us deliver world-class service to our customers!