Job Title: Process Associate – Order to Cash
Job Summary:
Genpact is seeking a qualified and motivated individual to join our team as a Process Associate – Order to Cash. The ideal candidate should have a deep understanding of day-to-day operations, ability to maintain SLAs, and solve queries related to cash application while coordinating with customers. The candidate should also possess excellent interpersonal skills, good technical aptitude, problem-solving skills, and a customer-centric approach. Proficiency in Microsoft Office and prior experience in Accounts Receivable/Order to Cash is preferred.
Responsibilities:
- Make collection calls to customers and handle customer inquiries related to cash applications.
- Email or fax invoices, or mail hard copies to customers as per their requests.
- Identify and resolve unidentified cash and handle the end-to-end process of cash applications.
- Process cash application functions to invoices at assigned sites, ensuring timely and accurate completion of Daily Receipt Reconciliation (DRR).
- Follow up on customer/internal disputes and questions, and work between departments to resolve issues.
- Reconcile orders to match customer books, including validating credits or debits, and send them to customers for collection or refund.
Qualifications:
- Graduate in Commerce (BCom)
- Freshers or 0-2 years of experience
- Good interpersonal skills (verbal and written)
- Good technical aptitude and problem-solving skills
- Analytical skills with a customer-centric approach
- Active user of the Internet and online applications
- Proficiency in Microsoft Office
- Prior experience in Accounts Receivable/Order to Cash is preferred.
Interview Details:
- Date: 18-April, Tuesday
- Time: 1:00 PM – 3:00 PM
- Location: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049.
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