Wipro Fresher Service Desk Analyst Recruitment

Wipro’s cutting-edge technology and IT consulting services empower enterprises to craft innovative solutions that address even the most intricate digital transformation requirements.

Wipro is currently seeking fresh graduates with a strong grounding in ITIL, proficiency in Windows and Mac operating systems, and familiarity with VDI environments to join us as Service Desk Analysts.

Job Designation: Service Desk Analyst
Qualification: Bachelor’s degree
Experience: Freshers / 0-1 year

Key Skills Required:

• Solid grasp of operating systems, software, and devices.
• Proficient in customer support techniques.
• Understanding of competency requirements.
• Demonstrates self-reliance frequently with minimal guidance.
• Basic knowledge of ITIL on Windows, Mac operating systems & VDI environments.
• Strong analytical skills and a knack for innovation.
• Excellent verbal and written communication abilities.
• Effective time management and organizational skills.
• Flexibility to work in a 24×7 environment with rotating shifts and weeks off.

Job Description: This role primarily serves as the initial point of contact for B2B users reaching out to Wipro Service Desk, aiming to troubleshoot end-user issues in alignment with Wipro’s Service Desk objectives.

Responsibilities include:

• Providing primary user support and exemplary customer service.
• Addressing queries from calls, portals, emails, and chats from clients.
• Familiarizing oneself with clients and their respective applications/processes.
• Understanding fundamental operations of commonly-used software, hardware, and equipment.
• Adhering to standard service desk procedures by accurately logging all service desk tickets using designated tracking software.
• Ensuring adherence to the scorecard as per SoW with respect to TAT, SLA & hits.
• Managing queries or escalating them according to defined helpdesk policies and framework.
• Maintaining regular MIS and resolution logs for raised queries.
• Documenting events, problems, and their resolutions.
• Updating customer status and information in a timely manner.
• Channeling feedback, suggestions, or escalations from customers to the relevant internal teams.
• Identifying and proposing enhancements to processes and procedures.

Location: Bengaluru, Karnataka, India

We invite motivated individuals who fit these criteria to join our team and contribute to our commitment to excellence in service delivery.

Click Here To Apply Now