Wipro Hiring Freshers Work From Home | Apply Before August 2024

Overview

Wipro, a global leader in technology and consulting services, is offering exciting work-from-home opportunities for freshers. This is a fantastic chance for individuals looking to begin their careers in the corporate world. The available positions primarily involve managing customer inquiries, resolving issues, and providing assistance via phone, email, or chat. Ideal candidates should possess strong communication skills, basic computer knowledge, and a customer-centric mindset. Wipro offers comprehensive training, making this an excellent opportunity for recent graduates to gain valuable experience in customer support while enjoying the flexibility of working from home.

Position Details

• Position: Customer Support Associate
• Type: Full-Time, Permanent
• Location: Remote (Hiring office in Kolkata)
• Qualifications: Graduation Not Required
• Experience: 0 – 5 Years
• Salary: ₹ 2.25-4.5 Lacs P.A

Job Responsibilities

As a Customer Support Associate at Wipro, your primary responsibilities will include:

Resolving Customer Queries

Your role will involve addressing and resolving customer issues and queries through inbound and outbound calls and chat support. You will play a crucial part in ensuring a positive customer experience and maintaining customer satisfaction.

Customer Interaction

You will engage with customers in a professional and courteous manner. Strong verbal communication skills in English are essential to effectively understand and respond to customer needs.

Adherence to Protocols

Following company guidelines and protocols when interacting with customers is critical. This includes maintaining confidentiality and handling sensitive information with care.

Reporting and Documentation

Accurately documenting customer interactions and issues for future reference is important. This helps in providing consistent service and identifying areas for improvement.

Continuous Improvement

Staying updated with company products, services, and policies to provide accurate information to customers is essential. You should be proactive in learning and improving your skills to deliver exceptional service.

Required Qualifications and Skills

Education

A minimum qualification of a Higher Secondary Certificate (HSC) is required. Graduation is not mandatory, making this an excellent opportunity for freshers and individuals looking to start their careers in the BPO industry.

Communication Skills

Excellent verbal communication skills in English are a must. The ability to articulate clearly and handle conversations professionally is crucial.

Work Schedule

Candidates must be willing to commit to a 9-hour shift, which includes 8 hours of work and 1 hour of break. Flexibility with shifts and a commitment to not taking planned leave for the first 3 months after joining is expected.

Technical Requirements

Since the position is remote, applicants must have a reliable internet connection and a computer with at least an Intel i5 processor to ensure smooth operations and communication.

Wipro Company Benefits

Wipro offers a range of benefits to its employees, including:

• Competitive Salary and Incentives: Along with a competitive base salary, performance-based incentives are also provided.
• Health, Dental, and Vision Insurance: Comprehensive insurance coverage is available for employees.
• Paid Time Off and Holidays: Employees enjoy paid time off and holidays.
• Professional Development and Training Opportunities: Continuous learning and development opportunities are provided to help employees grow professionally.
• Supportive and Inclusive Work Culture: Wipro fosters a supportive and inclusive work environment.
• Career Growth Opportunities: There are ample opportunities for career growth and advancement within Wipro.

Conclusion

This work-from-home customer support role at Wipro is an excellent opportunity for freshers looking to embark on their careers in the corporate sector. With comprehensive training, a supportive work environment, and numerous benefits, Wipro provides a platform for individuals to gain valuable experience and grow professionally. If you have excellent communication skills, a customer-centric approach, and are ready to commit to a dynamic work schedule, this role is perfect for you. Apply now and take the first step towards a promising career with Wipro.

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