Exciting Opportunity at Zoho Corporation: Technical Support Engineer
Zoho Corporation, a globally recognized tech company, is renowned for its comprehensive suite of online productivity tools and SaaS applications. With a commitment to delivering innovative software solutions for businesses, Zoho has established itself as a leader in the tech industry, offering user-friendly and reliable products.
Job Title: Technical Support Engineer
Location: Chennai, Tamil Nadu, India
Experience Level: Freshers / Experienced
About the Role: Zoho is seeking enthusiastic and skilled individuals for the role of Technical Support Engineer. This position is ideal for recent graduates who are proficient in MS Office applications and possess strong customer service skills. As a Technical Support Engineer, you will be the frontline of support, ensuring that customers have a seamless experience with Zoho’s products. Your role will involve troubleshooting issues, providing timely resolutions, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Offer step-by-step guidance to customers to resolve technical issues.
- Assist customers with integrating Zoho’s payment gateway into their websites or applications.
- Gather and relay customer feedback to the product management and development teams.
- Provide regular updates to management on support trends and customer satisfaction levels.
- Collaborate closely with the development team to stay informed about product features and functionalities.
- Conduct system testing to replicate customer issues and identify effective solutions.
- Lead training sessions and product demonstrations to help customers use the payment gateway efficiently.
- Develop and update internal training materials to keep the support team informed of new features and product changes.
Required Qualifications:
- A Bachelor’s degree in any discipline.
- Good understanding of the Software Development Life Cycle (SDLC) and testing processes.
- Familiarity with at least one programming language (e.g., JavaScript, Java, PHP, Python).
- Proficiency in MS Office applications.
- Strong technical knowledge of software applications.
- Excellent customer service skills, with the ability to handle queries efficiently.
- Strong analytical and problem-solving skills.
- Enthusiasm for learning and adapting to new technologies.
- Outstanding verbal and written communication skills.
Why Join Zoho? This role offers the opportunity to work in a dynamic and innovative environment where your contributions will have a direct impact on customer satisfaction. As part of Zoho, you will be joining a global leader in the tech industry, known for its cutting-edge products and commitment to excellence.
Apply Today: If you are passionate about technology and customer service, and are eager to grow your career in a forward-thinking company, apply now to become a part of the Zoho team in Chennai!