Join Cognizant as a Customer Support Associate – Voice Process
Cognizant engineers modern businesses, helping clients modernize technology, reimagine processes, and transform experiences to stay ahead in our fast-changing world. Together, we’re improving everyday life. If you have flawless communication skills and sound customer handling abilities, we want you to join us as a Customer Support Associate in our Voice Process team.
Job Title: Customer Support Associate – Voice
Qualification: Bachelor’s Degree
Experience: Freshers / Experienced
Required Skills:
- Familiarity with Windows, Microsoft Office, and internet browsing.
- Ability to communicate clearly and correctly with all customers.
- Proficiency in using a desktop computer system.
- Excellent documentation and typing skills.
- Exceptional customer service skills, maintaining focus on customer issues in a fast-paced environment.
- Strong comprehension skills to understand and address customer issues effectively.
- Excellent written and verbal communication skills.
Job Responsibilities:
As a Customer Support Associate, your primary responsibility will be to provide excellent customer service and support. Key tasks include:
- Data Management and Reporting: Map, evaluate, and report data to manage client recommendations. This involves reading and understanding various data types and formats.
- Research and Analysis: Perform general and extensive research, interpret available information accurately, and make quick, decisive judgments to compare, analyze, and rate search algorithms.
- Quality Assurance: Ensure the quality, accuracy, and timeliness of all Data Science Curation/QA activities. Collaborate with team members to identify process targets and provide feedback for new data science activity cases and features before release to clients.
- Issue Resolution and Feedback: Provide detailed feedback to Data Science Engineers/QA Engineers regarding data issues, including inaccuracies, late/missing data, or unexpected formatting. Recommend activity-wise improvements or corrections.
- Training and Mentorship: Create training materials based on activities and train new joiners, mentoring them to achieve the same level of proficiency as existing team members.
- Confidentiality: Maintain confidentiality regarding client-related tools, projections, and data.
Walk-in Details:
- Date: 1st August
- Time: 10.00 AM – 12.00 PM
- Venue: Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
- Contact: Koojitha/Bhavana
We are looking for individuals who can effectively communicate and provide excellent support to our clients. If you meet the qualifications and have the necessary skills, we encourage you to attend the walk-in interview.
Joining Cognizant as a Customer Support Associate in the Voice Process team offers a unique opportunity to be part of a company that is dedicated to improving everyday life through modern business solutions. We value our employees and provide them with the tools and training necessary to succeed and grow within the company.
At Cognizant, we believe in fostering a collaborative and inclusive work environment. As part of our team, you will have the chance to work with talented professionals and contribute to meaningful projects that have a real impact on our clients and their businesses.
We look forward to meeting you on 1st August. This could be the start of an exciting and rewarding career at Cognizant. Don’t miss this opportunity to be part of a leading technology solutions company committed to making a difference in the world.
Why Join Cognizant?
- Professional Growth: We offer numerous opportunities for career advancement and professional development.
- Innovative Environment: Work in a dynamic and innovative environment where your ideas are valued.
- Global Impact: Be part of a company that has a significant global impact, helping businesses modernize and transform.
Take the first step towards a promising career with Cognizant. Prepare your resume, ensure you meet the qualifications, and join us for the walk-in interview. We are excited to potentially have you on our team and work together to create a brighter future.